At work, we use a bug-tracking system to get feedback from users in the preliminary tests of our software. There are three levels of "impact" when a bug is reported: Low, Medium and High. Our users enter bugs and select an impact level - there is no default. Every single bug, from system crashes to tiny formatting changes like misplaced line breaks, is classified by them as a High impact bug. Every. Single. One.
We have, therefore, proposed a new impact classification that will, hopefully, improve the situation. There are no levels under our new system: the impact is now classified as one of the following:
Significant
Notable
Different
Strange
Unfortunate
Regrettable
We believe this will lessen the instances of over-classified bugs.
Mokalus of Borg
PS - Another scheme, "Low", "Very low" and "Insignificant" was not ratified.
PPS - That one was inspired by movie popcorn sizes.
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