The internet and television, again

Looking over my posts and drafts for this blog, I find that I think a lot about television and the internet together. This is clearly the area of the world where I want to see the most changes made. Some public broadcasters are starting to provide interesting services over the internet, which is a good start. They are free to do this because the viewers own the station, so to speak. They are therefore more likely to engage in pro-customer behaviours and to lead the way in that area of innovation.

In other words, they put the customer/viewer first and are at the forefront of information-age television services.

Mokalus of Borg

PS - It's not just a coincidence.
PPS - "Customers first" leads to goodwill, which leads to profits.